Skip to main content

Posts

Showing posts with the label Customer Service

Employee Spotlight: Amanda, Licensed Customer Service Associate

This week we sit down with Amanda who is a Licensed Customer Service Associate in Chubbuck, Idaho. She takes pride in walking our customers through their questions from start to finish every day. “I joined Allstate in April 2019 as an Unlicensed Customer Service Associate which I loved, and knew I wanted to grow my career here. I decided to take a growth opportunity and became a Licensed Customer Service Associate with the Insights Lab team at the Idaho office in December 2019. My tasks can vary every day as I support our customers with questions they have, which could be anything from resetting passwords to building policies that fit their needs. I enjoy resolving their issues and hearing the excitement when everything is complete, while learning new things for myself after every call. I also help with the incentives store for individuals in the Insights Lab where we make sure employees are recognized for their hard work. Employees are rewarded with various incentives that they c...